Refund policy
Last updated 23rd February 2026
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please download and fill out the RETURN FORM.
After filling the RETURN FORM contact us on ig: @raverstudios or email: info@raverstudios.com. Please include the tracking number in your message.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Exceptions
The following items cannot be returned or exchanged:
Custom Items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at:
info@raverstudios.com or @raverstudios on Instagram
Claims / Complaints
If the purchased goods have a defect, you have the right to file a claim in accordance with applicable legal regulations.
Warranty Period
The warranty period is 24 months from the date of receipt of the goods.
The warranty does not cover defects caused by normal wear and tear, improper use, or mechanical damage.
Filing a Claim
You may file a claim by email at info@raverstudios.com
After receiving your claim, we will issue a claim report.
The claim will be resolved within 30 days at the latest, unless agreed otherwise.
Possible Methods of Claim Resolution
repair of the goods
replacement with new goods
reasonable discount
withdrawal from the contract and refund
In the case of a justified claim, we will reimburse reasonable costs incurred in connection with the claim.
Out-of-Court Dispute Resolution
If a dispute cannot be resolved amicably, the consumer has the right to contact the following out-of-court dispute resolution body:
Czech Trade Inspection Authority
www.coi.cz
These terms and conditions are valid and effective from the date of their publication on the online store's website.